BACK TO HOME
West Texas Polar Express Ride - FAQ
What are the dates for this event?
Nov. 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 25, 27, 28, 29, 30
Dec. 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19
Train Schedule
Each day: Trains depart at 6:00pm and 8:00pm.
Boarding begins 30 minutes prior to departure.
Each train tour lasts one hour and fifteen minutes.
Description
Passengers are invited to wear their pajamas on the train. Passenger cars are decorated for the holidays. The Conductor will punch each passengers train ticket.
En route to the North Pole:
The book, The Polar Express will be read.
Music from The Polar Express movie will be played.
Passengers are served hot chocolate and cookies by chefs.
At the North Pole, and the return portion of the train tour:
Santa Claus and elves await the passengers (passengers are not
allowed off of the train). Santa Claus and elves board the train.
Elves will be in each train car and will entertain passengers and lead
them in singing Christmas carols. Santa Claus moves through each train
car, will greet each child, giving them their own personal silver
bell.
At the Event Site?
- A Gift Store where a professional photographer will be available
to take pictures of
friends and family. - Any unsold tickets that may be available, can be purchased at the ticket counter the date of the event (only), beginning at 3:30pm each day.
Where is the train depot located?
6602 Marsha Sharp Freeway, Lubbock (the site of the Lubbock Water
Rampage park at the intersection of Marsha Sharp Freeway and Milwaukee)
CLICK HERE FOR DIRECTIONS
Ticket Prices
Regular coach seating:
Passenger coaches
Adults = $26.50 includes sales tax;
add’l ticket handling charge from ticketing agency.
Children (2-12 years) = $17.50 includes sales tax;
add’l ticket handling charge from ticketing agency.
Premium seating:
Upper or lower seats in the special Dome car plus a souvenir commemorative
2009 The Polar Express mug filled with hot chocolate and topped with
whipped cream.
Lower Dome Seating
Adults = $36.50 includes sales tax;
add’l ticket handling charge from ticketing agency.
Children (2-12 years) = $27.50 includes sales tax;
add’l ticket handling charge from ticketing agency.
Upper Dome Seating
Adults = $41.50 includes sales tax;
add’l ticket handling charge from ticketing agency.
Children (2-12 years) = $32.50 includes sales tax;
add’l ticket handling charge from ticketing agency.
Are there any refunds?
Unfortunately, due to the popularity of this train tour, there are no refunds, reschedules or cancellations. Please be sure that when you make your reservation that you know exactly which date and which train time you wish to secure.
Are there any discounts?
There are no discount tickets available for this event.
How do I buy tickets?
TICKET WEB (a national ticketing agency) On-line: www.ticketweb.com
Telephone: 866-468-7621
PEX Web site: www.westtexaspolarexpressride.com
All ticket sales are final.
Tickets will be mailed to the ticket purchaser, the same day that tickets are purchased, until Nov. 3 (ten days before the event starts). After Nov. 3, any tickets purchased from Ticket Web will be available at the event site ticket counter, under will-call, the date of the specific train ride. Will-call opens at 3:30pm.