FAQ
What are the dates for this event?
November
18-20, 22,23,25-27, 29, 30
December
1-4,6-23
What are the Departure Times?
4:00pm | 6:00pm | 8:00pm
Full Schedule
What happens on this train?
Passengers are invited to wear their pajamas on the train. Passenger cars are decorated for the holidays. The Conductor will punch each passengers train ticket.
En route to the North Pole:
The book, The Polar Express will be read. Music from The Polar Express movie will be played. Passengers are served hot chocolate and cookies by chefs.
At the North Pole, and the return portion of the train tour:
Santa Claus and elves await the passengers (passengers are not allowed off of the train). Santa Claus and elves board the train. Elves will be in each train car and will entertain passengers and lead them in singing Christmas carols. Santa Claus moves through each train car, will greet each child, giving them their own personal silver bell.
What is at the Event Site?
- A Gift Store where a professional photographer will be available
to take pictures of
friends and family. - Any unsold tickets that may be available, can be purchased at the ticket counter the date of the event (only), beginning at 3:30pm each day.
Where is the train depot located?
6602 Marsha Sharp Fwy
Lubbock, TX 79407-3800
(the site of the Lubbock Water
Rampage park at the intersection of Marsha Sharp Freeway and Milwaukee)
CLICK HERE FOR DIRECTIONS
How much do tickets cost?
Regular coach seating:
Passenger coaches
Adults = $30 includes sales tax;
add’l ticket handling charge from ticketing agency.
Children (2-12 years) = $22 includes sales tax; add’l ticket handling charge from ticketing agency.
Coach Seating is two levels of seating with paired seats on both sides of the aisle. Families can find seats across aisles or in front and back of each other.
Lower Dome Seating
Adults = $40 includes sales tax; add’l ticket handling charge from ticketing agency.
Children (2-12 years) = $30 includes sales tax; add’l ticket handling charge from ticketing agency.
In the dome car service, seats have more cushioning and tables are available on a portion of the seats. The lower portions has banquet style seating with a center table. With less seating than the upper level it could fit 1-3 families.
Upper Dome Seating
Adults = $45 includes sales tax;
addl ticket handling charge from ticketing agency.
Children (2-12 years) = $35 includes sales tax; add’l ticket handling charge from ticketing agency.
Consider an upgrade to premium dome car service. Seats have more cushioning and tables are available on a portion of the seats. The upper car offers paired seating or semi-circular with a table and extended windows for viewing.
Each guest in dome service will be served their hot cocoa in a railroad souvenir mug that is yours to keep!
Are there any refunds?
Unfortunately, due to the popularity of this train tour, there are no refunds, reschedules or cancellations. Please be sure that when you make your reservation that you know exactly which date and which train time you wish to secure.
Are there any discounts?
There are no discount tickets available for this event.
How do I buy tickets?
Online:
Buy Tickets
Telephone:
877-726-7245
All ticket sales are final.
Tickets will be mailed to the ticket purchaser, the same day that tickets are purchased, up to 2 weeks before the event. Any tickets purchased less than 2 weeks from the event will be available at the event site ticket counter, under will-call, the date of the specific train ride. Will-call opens at 3:30pm.
